Welcome to Vecchia Cantina di Montepulciano - Tuscany

General Terms and Conditions of Sale

Foreword

These general terms and conditions of sale (hereinafter, for brevity, the “General Conditions”) regulate the offer and sale of products (hereinafter, for brevity, the “Products” or the “Product”) by Soc. Coop. Vecchia Cantina di Montepulciano Soc. Agr. (hereinafter, "Vecchia Cantina di Montepulciano") with registered office in Via Provinciale n. 7 - 53045 Montepulciano (Siena - Italy), VAT number IT 00108760521, through its IT platform accessible at www.vecchiacantinashop.it and www.vecchiacantinashop.com and any future mobile applications (considered together or separately, hereinafter, for brevity, the "Website") to those who:

  1. a) have read and accepted the personal data processing policy (hereinafter, for the sake of brevity, the “Privacy Policy”);
  2. b) have accepted these General Conditions;
  3. c) have created an account with Vecchia Cantina di Montepulciano, as indicated below;
  4. d) are consumers as defined by Legislative Decree 206/2005 and subsequent amendments and additions (so-called “Consumer Code”), understood as natural persons who, in relation to the purchase of the Products, act for purposes unrelated to their entrepreneurial, commercial, artisan or professional activity, or those who, although acting for purposes related to their own entrepreneurial, commercial, artisan or professional activity, are not involved in intermediation and direct sales - including the supply of food products in the form of restaurants, bars or similar - or indirect sales of products and/or services belonging to the same product categories as the Products;
  5. e) declare and guarantee possession of the ability to take action required to enter into legally binding contracts and to be of legal age;
  6. f) are registered on the Website (hereinafter, for brevity, the “Registered Users” or, individually, the “Registered User”).

The offer and sale on the Website and the relationship between Vecchia Cantina di Montepulciano and Registered Users are subject to these General Conditions, the provisions contained in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, for brevity, the so-called “Consumer Code”), the laws applicable to Internet sales and remote selling, and the provisions generally applicable to the type of service provided by Vecchia Cantina di Montepulciano by virtue of Legislative Decree 185/1999 and subsequent amendments and additions and of Legislative Decree 70/2003 on the services of the information society and e-commerce and subsequent amendments and additions (hereinafter jointly, for brevity, the "Rules on E-Commerce") and, lastly, the provisions of Legislative Decree 21/2014 (transposing EU Directive 2011/83/EC), the Vienna Convention of 1980 and Regulation (EC) 593/2008, where applicable. The General Conditions will also apply to new types of Products that will be supplied in the future by Vecchia Cantina di Montepulciano, unless otherwise envisaged at the time of registration or the first supply of the new Product. The Registered User is invited to print a copy of the General Conditions and to store them on a permanent support.

  1. General Information and Area of Application

1.1 These General Conditions apply to the offer and sale of Products made by Vecchia Cantina di Montepulciano on the Website. The offer and sale on the Website constitute a remote contract governed by article 50 et seq. of the Consumer Code and the Rules on E-Commerce, where applicable.

1.2 The sales that Vecchia Cantina di Montepulciano makes on the Website are sales that may also have a predetermined and limited duration, the beginning and length of which are disclosed to Registered Users by means of an e-mail invitation and subject to their express consent through the acceptance of these General Conditions and the Privacy Policy.

1.3 The applicable General Conditions are those in force on the date the order form referred to in article 3.1 below is sent.

1.4 The General Conditions may be amended at any time, with the exception of the Registered User's right of withdrawal as regulated below. Any amendments and new conditions will be effective from the time of their publication in the "General Conditions of Sale" section of the Website. To this end, Registered Users are invited to regularly access the Website and check the most up to date General Conditions. If the Registered User does not intend to accept the amendments to the General Conditions, they shall be entitled to withdraw from the relationship with Vecchia Cantina di Montepulciano by sending a registered letter with notification of receipt to the latter c/o Via Provinciale, 7 - 53045 Montepulciano (Siena) or by e-mail to "info@vecchiacantinashop.com" with 7 (seven) working days' prior notice.

1.5 The continued use of the Website by the Registered User after the term referred to in article 1.4 has expired, represents a manifestation of the willingness to accept the General Conditions as amended.

1.6 These General Conditions do not regulate the sale of products and/or the provision of services by parties other than Vecchia Cantina di Montepulciano who may be present on the Website through links, banners or other hypertext links. Before carrying out commercial transactions with such parties, the Registered User must check their conditions of sale. Vecchia Cantina di Montepulciano is not responsible in any way for the provision of services and/or the sale of products by such parties. Vecchia Cantina di Montepulciano does not carry out any checks and does not monitor the websites that may be consulted through these links. Vecchia Cantina di Montepulciano is therefore not responsible for the contents of such websites nor for any errors and omissions or breaches of law by them.

  1. Registration

2.1 In order to become a Registered User of Vecchia Cantina di Montepulciano, it is necessary to register on the Website, creating a specific account, approving the General Conditions and clicking on the “Register” box on the Website home page. Failure to accept the General Conditions will make it impossible to register on the Website and to receive and consult information produced by Vecchia Cantina di Montepulciano regarding news and curiosities from the world of wine, and, above all, to make purchases.

2.2 Registration on the Website is free of charge. To register, the user must fill in the registration form, entering their name, surname, an e-mail address and a password (hereinafter, for brevity, the “Registration Credentials”). The user will then receive an e-mail with a link to verify the e-mail address indicated, followed by activation of the account. Activation is confirmed to the user by e-mail sent to the e-mail address indicated and verified.

2.3 Registration Credentials must be used exclusively by the Registered User and may not be transferred to third parties. The Registered User must notify Vecchia Cantina di Montepulciano without delay in case of suspected misuse of their credentials. Registration Credentials may be changed by the Registered User at any time by accessing the "Administrative Area" of the Website.

2.4 The Registered User guarantees that the Registration Credentials supplied during the Website registration procedure are complete, correct and truthful. If false statements are made, Vecchia Cantina di Montepulciano, following failure by the user to accept a formal invitation to correct them, shall be entitled to delete the account from the list of users. The Registered User is solely responsible for access to the Website using the Registration Credentials and is directly liable for any damage or injury caused to Vecchia Cantina di Montepulciano or third parties by the Registered User's breach of the rules on registration to the Website, improper use, loss, misappropriation by others or failure to adequately protect the confidentiality of their Registration Credentials. All operations carried out using the Registration Credentials are considered as carried out by the Registered User to whom the Registration Credentials refer.

2.5 By registering with the Website - and specifically when confirming the registration application - and accepting the terms of the Privacy Policy, the user consents to receiving the newsletter containing information produced by Vecchia Cantina di Montepulciano and concerning news and curiosities from the world of wine, and asks to receive invitations to participate in the sales and commercial offers of the Website; in this sense, and limited to purposes strictly related to the provision of the service requested, the Registered User consents to the use of their personal data by Vecchia Cantina di Montepulciano. The Registered User may request cancellation from receiving further invitations to participate in the sales and commercial offers of the Website at any time by clicking on the appropriate link at the bottom of each newsletter ("If you no longer wish to receive our newsletter, click here"). This change may also be made from the "My Profile" section under "Newsletter Subscriptions". The Registered User may still participate in sales by directly accessing the Website through their Registration Credentials.

2.6 The contents of the Website are written in Italian and English.

2.7 Only one registration per user is possible. Multiple registrations will be cancelled by Vecchia Cantina di Montepulciano.

2.8 The Registered User can view open and/or completed orders in the "My Profile" personal area of the Website, as well as manage and save personal data and newsletter registration.

2.9 Vecchia Cantina di Montepulciano reserves the right to refuse the registration of any user at its sole discretion. Vecchia Cantina di Montepulciano also reserves the right not to accept orders, regardless of whom they come from, which are unusual in terms of the quantity of Products purchased or the frequency of purchases made on the Website, as well as in relation to improper or suspicious use of the discount vouchers indicated in article 4.

2.10 The Registered User may cancel their registration on the Website at any time by sending an e-mail to info@vecchiacantinashop.com.

  1. Precontractual information

3.1 In compliance with the Rules on E-Commerce, Vecchia Cantina di Montepulciano informs the Registered User that:


  1. in order to enter into a contract for the purchase of one or more Products on the Website, the Registered User must fill in an electronic order form and send it to Vecchia Cantina di Montepulciano, electronically, following the instructions that appear on the Website during the various phases of the purchase;

  2. the contract is finalised when Vecchia Cantina di Montepulciano registers the order form, after checking the correctness of the order data and payment;

  3. before proceeding with the transmission of the order form, the Registered User may identify and correct any errors following the instructions indicated on the Website during the various phases of the purchase; once the order form has been registered, Vecchia Cantina di Montepulciano will send the Registered User, a confirmation e-mail to the e-mail address indicated, containing a link to the General Conditions page, information on the characteristics of the Product purchased, a detailed indication of the price, the payment method used, the shipping costs and any additional costs, as well as an indication of the support service. We recommend that you keep the e-mail received as proof of purchase or store it on a permanent medium;

  4. the order form will be stored in the Vecchia Cantina di Montepulciano database for the time necessary to process the order and always within the terms of the law. Registered Users may access their order form by consulting the "My Profile - My Orders" section of the Website, where they will find a list of all orders placed.
  5. Terms and Conditions of Sale

4.1 The offers published on the Website are available for a limited time and with limited quantity of Products.

4.2 All prices indicated on the Website are stated in Euro (€) and are inclusive of VAT. The delivery costs (to the address) are also specifically indicated on the Website and are inclusive of VAT. This amount will be indicated separately on the order form prior to sending and in the order confirmation e-mail.

4.3 The price of the Products may be altered without prior notice, on the understanding that the price charged to the Registered User will be that published on the product data sheet at the time the order form is sent.

4.4 The placing of the Order implies the Customer's explicit acknowledgement of the obligation to pay.

4.5 The Products may be sold at discounted prices. The percentage of discount indicated on the product data sheet is calculated on the list price generally applied to the public as indicated by the manufacturer or as resulting from market surveys. However, the above-mentioned reference price is only an indication of the value of the product and in some businesses its actual price may be different.
4.6 The Products shall remain the property of Vecchia Cantina di Montepulciano until delivery of the Products, as defined in article 6 below.

4.7 Vecchia Cantina di Montepulciano will process the purchase order only after receiving payment of the full amount due, consisting of the purchase price, shipping costs and any additional costs, as indicated on the order form.

4.8 Vecchia Cantina di Montepulciano reserves the right to refuse orders from Registered Users who do not give sufficient guarantees of solvency or with whom disputes are pending.

4.9 Vecchia Cantina di Montepulciano is not liable for any form of contractual or extra-contractual liability deriving from the non-acceptance of an Order. Vecchia Cantina di Montepulciano shall also have the right not to proceed with Purchase Orders placed without complying with the above provisions, or if the Customer has not paid for the products; if the Customer's data is incomplete or incorrect, or if the products ordered are not available, even temporarily. If the Product ordered is unavailable, the provisions of article 5.1 below shall apply.

 

  1. Availability

5.1 The Products offered on the Website may be limited in number and may therefore be sold out before the relative offer expires. This may mean that the Product ordered is no longer available after the purchase order has been registered. If the Product ordered is no longer available, the Registered User will be promptly informed by e-mail and the purchase order will be cancelled. Vecchia Cantina di Montepulciano undertakes, at the choice of the Registered User, to replace the Product ordered with a different product or to refund the amount paid by the Registered User within 30 (thirty) working days of the order. The amount of the refund will be communicated by e-mail and credited using the same payment method used by the Registered User, unless otherwise agreed between the parties.

5.2 Vecchia Cantina di Montepulciano declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Registered User, the bank of Vecchia Cantina di Montepulciano or the bank of the Registered User.

  1. Delivery

6.1 Deliveries are made to the postal address indicated by the Registered User on the order form. It is understood that the shipping address is considered to be the address indicated by the Registered User on the order form and that this cannot be changed in any way after completion of the purchase process. The Registered User is solely responsible for the shipping address provided. In order to prevent fraud, the delivery company reserves the right to check the identity of the Registered User against an identity document, which proves that the order and payment details match. To this end, the Registered User must provide a phone number - preferably a mobile number - which may be used during the transaction or shipment, as well as the name on the intercom or bell at the delivery address.

6.2 Shipping and delivery times are those indicated during the purchase process. If no specific delivery time is indicated, delivery will take place within and no later than 30 (thirty) working days from the order.
6.3 Upon delivery of the Products to the appointed delivery company, an e-mail will be sent to the Registered User confirming the shipment, containing, where possible, the tracking code with which to verify the shipping status on the delivery company's website. Deliveries will be made from Monday to Friday, during normal office hours, excluding holidays.

6.4 Delivery will be deemed completed when the Product is made available to the Registered User at the address specified on the order form.

6.5 Delivery costs will be communicated by e-mail to the Registered User when registering the order form. The first attempt at delivery will be made without prior notice and under no circumstances can delivery by appointment be agreed either with Vecchia Cantina di Montepulciano or with the delivery company concerned. In the event of non-delivery due to the absence of the recipient at the specified address, the delivery company will leave a card indicating the attempted delivery. After the second failed attempt at delivery, the delivery company will leave a card with the instructions to be followed by the Registered User to contact the delivery company on the same day and request a further delivery attempt. If this further delivery attempt is also unsuccessful or if the Registered User does not contact the delivery company in time, the sales contract will be considered terminated pursuant to art. 1456 of the Italian Civil Code and the Registered User will lose the right to delivery of the Product, which will be returned to Vecchia Cantina di Montepulciano. The latter will have the right to retain the Product after reimbursement of the amount paid by the Registered User, net of the costs of unsuccessful delivery of the Product and of any return, storage and handling costs incurred by Vecchia Cantina di Montepulciano. The termination of the contract and the amount of the refund will be communicated to the Registered User by e-mail. The amount of the refund will be credited using the same payment method used by the Registered User, unless otherwise agreed between the parties; it is also understood that Vecchia Cantina di Montepulciano declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Registered User, the bank of Vecchia Cantina di Montepulciano or the bank of the Registered User.

6.6 Vecchia Cantina di Montepulciano cannot be held responsible in any way in the event of delivery impediments due to force majeure (by way of non-limiting example, strikes, wars, natural disasters, epidemics, calamities, etc.).


6.7 Should the Product or Products purchased be delivered outside Italy, the Registered User shall be responsible for the payment of any import taxes and charges, as well as any duties and customs fees envisaged by the regulations in force in the country of destination of the products.

6.8 If the Product is not delivered or is delivered late, the Registered User may submit a complaint to Vecchia Cantina di Montepulciano by e-mail at the following address: info@vecchiacantinashop.com stating the order number as indicated in the order confirmation e-mail and the date of the order, as well as the details relating to the invoice, if issued. Vecchia Cantina di Montepulciano will examine the complaint and communicate the outcome to the Registered User as soon as possible, within 30 (thirty) working days of the date on which the complaint is submitted. If it turns out that the non-delivery or delay in delivery is attributable to Vecchia Cantina di Montepulciano and is not due to the impossibility of delivery by chance or force majeure:                                                                                                                         

  1. in the event of non-delivery, Vecchia Cantina di Montepulciano will refund the amounts paid by the Registered User, as soon as possible and within 30 (thirty) working days of the date on which the complaint is submitted. The amount of the refund will be communicated by e-mail and credited using the same payment method used by the Registered User, unless otherwise agreed between the parties, or in the form of a voucher. It is also understood that Vecchia Cantina di Montepulciano declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Registered User, the bank of Vecchia Cantina di Montepulciano or the bank of the Registered User. The Registered User's entitlement to subscribe to current commercial offers remains unaffected;

  2. in the event of a delay in delivery of more than 20 (twenty) working days compared to the specific delivery term indicated on the Website or, where such term is absent, compared to the maximum term of 30 (thirty) working days starting from the day after the order is sent, if the Registered User still wishes to keep the purchased Products, Vecchia Cantina di Montepulciano will refund all amounts paid by the Registered User for shipping costs, in the shortest possible time and within 30 (thirty) working days of the date on which the claim is submitted. If, on the other hand, the Registered User does not wish to retain the Products, the preceding paragraph will apply.
  3. Withdrawal

7.1 The Registered User who has purchased Products through the Website is entitled to withdraw from the contract entered into with Vecchia Cantina di Montepulciano, without any penalty and without specifying the reason, within 14 (fourteen) days of the date of receipt by the Registered User or a third party - other than the delivery company - specifically appointed by the Registered User during the purchase process of the Product supplied - such date being the delivery date of the last product, if the products supplied are delivered in more than one delivery. In order to exercise the withdrawal right, the Registered User must inform Vecchia Cantina di Montepulciano of the decision to withdraw from the contract entered into with using a specific declaration in any form, to be sent by e-mail to: info@vecchiacantinashop.com. In this declaration, the Registered User must state the order number as indicated in the order confirmation e-mail and the date of the order, as well as the details relating to the invoice, if issued. The Registered User must return the Products purchased, together with any accessories, to Vecchia Cantina di Montepulciano by direct delivery or shipment, using a delivery company of their choice and at their own expense, without undue delay and within 14 (fourteen) days of the date of communication of the withdrawal. The Products must be sent to the following address: Soc. Coop. Vecchia Cantina di Montepulciano Soc. Agr., Via Provinciale n. 7 - 53045 Montepulciano (Italy). The term is respected if the Registered User returns the Product before the expiry of the period of 14 (fourteen) days following the date of communication of the withdrawal. For further information, please contact Vecchia Cantina di Montepulciano by calling + 39 0578716092 or writing to the following e-mail address: info@vecchiacantinashop.com and the Customer Service will arrange for the withdrawal of the returned goods should this be requested by the Registered User, at the latter's expense.

7.2 The absolute integrity of the Products to be returned is a necessary condition for the exercise of the right of withdrawal. The Products must not be damaged or altered, not even partially, otherwise it will be impossible to refund the amount paid to the Registered User. It is understood that the Registered User is responsible for an impairment in the value of the goods resulting from manipulation - even partial or minimal - of the Products other than that necessary to establish the nature, characteristics and performance thereof. To this end, we recommend that you return the Products in their original packaging or in packaging that is equally suitable for transport.

7.3 As the risk involved in returning the Products is borne entirely by the Registered User who has purchased them, Vecchia Cantina di Montepulciano invites the latter - should they intend to exercise the withdrawal right - to insure the shipment at their own expense for the value indicated in the e-mail confirming the purchase order.

7.4 Without prejudice to the fulfilment of points 7.1, 7.2, 7.3 above, Vecchia Cantina di Montepulciano will refund the amounts paid by the Registered User - without undue delay and in the shortest possible time and, in any case, within 14 (fourteen) days of the date on which Vecchia Cantina di Montepulciano becomes aware of the Registered User's exercise of the withdrawal right; the refund will be suspended until receipt of the intact and undamaged, unaltered Product. Vecchia Cantina di Montepulciano is not obliged to refund any additional charges or delivery expenses that the Registered User may have paid. The amount of the refund will be communicated by e-mail and credited using the same payment method used by the Registered User. It is understood that Vecchia Cantina di Montepulciano declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Registered User, the bank of Vecchia Cantina di Montepulciano or the bank of the Registered User. The Registered User's entitlement to subscribe to current commercial offers remains unaffected.

7.5 The withdrawal right is excluded if the sale concerns bespoke or customised products or products which, due to their nature, cannot be returned or which risk deterioration or rapid alteration.

  1. Payment

8.1 Products purchased on the Website must be paid for by PayPal or credit card. Vecchia Cantina di Montepulciano accepts only Visa, Mastercard and American Express credit cards.

8.2 It is understood that, for security reasons, only the payment service providers will have access to the payment details, while Vecchia Cantina di Montepulciano will have no access to such details and will not store them. With specific regard to credit card transactions, card details will not be stored on the computer systems of Vecchia Cantina di Montepulciano.

8.3 No charge will be made to the credit card used by the Registered User for payment at the time the order is transmitted. The payment will only be charged after: (a) the details of the credit card used by the Registered User for payment have been verified and (b) the company issuing the credit card used by the Registered User has issued authorisation for the payment.

8.4 The Registered User will receive an e-mail confirming the order summary.

Should the Registered User request an invoice, the Registered User is required to indicate this and communicate their details during the purchase process. The summary of the order and the invoice - if requested during the purchase process - for each purchase will be available in the “My Profile - My Orders” section. It is understood that the request for an invoice for a specific Product during the purchasing process does not imply the automatic issue of the invoice for subsequent purchases.


8.5 In the event of non-payment, Vecchia Cantina di Montepulciano will charge the costs for managing the outstanding balance to the Registered User and will refuse the relative purchase order, communicating this by e-mail.

  1. Guarantees and Non-Conformity of Products/RETURN

9.1 The description of the Products offered on the Website has been drawn up by Vecchia Cantina di Montepulciano in order to offer the Registered User as much information as possible to assess the Product based on that communicated to Vecchia Cantina di Montepulciano by the suppliers, under their own responsibility. Pictures of the Products are provided for illustrative purposes only; the Products may differ from those shown. The pictures and colours of the Products published on the Website may differ from reality due to the local settings of the systems and/or the tools used to display them. Vecchia Cantina di Montepulciano is not responsible for the lack of correspondence between the Product ordered and the description of the Product on the Website, if such lack of correspondence is the result of description errors attributable to the supplier and, which Vecchia Cantina di Montepulciano was not and could not have been aware of in accordance with normal diligence.

9.2 All Products sold on the Website are covered by the legal warranty of conformity envisaged by articles 128-135 of the Italian Consumer Code (hereinafter, for brevity, the “Legal Warranty”). The Legal Warranty applies to all purchases made at Vecchia Cantina di Montepulciano and more specifically:

  1. if one or more Products are not in perfect condition because they have been damaged during transport and, following a report - accompanied by any photographic evidence - to be made within 3 (three) days of delivery, by the Registered User to the Customer Service department of Vecchia Cantina di Montepulciano by e-mail to the following address: info@vecchiacantinashop.com, Vecchia Cantina di Montepulciano undertakes to replace such Products or, if this is not possible, to refund the amount paid for them; it is understood that, upon receipt of delivery, the Registered User must check the integrity and quantity of the goods received before the delivery company operator leaves, immediately contesting and reporting to the latter any tampering, deformation, damage or alteration found, noting it on the delivery receipt and rejecting the delivery if necessary; if the packaging is intact, the goods are found to be undamaged and the quantity received is correct, the Registered User must sign the delivery company operator's delivery receipt, certifying the integrity of the products and the conformity of the delivery. Damaged products must be returned to Vecchia Cantina di Montepulciano at the expense of the Registered User within 14 (fourteen) days of delivery, in compliance with the collection agreements which the Registered User will enter into after contacting Customer Service by e-mail at: info@vecchiacantinashop.com Only if the Registered User complies with the above procedures will Vecchia Cantina di Montepulciano replace the damaged Products or, if this is not possible, refund the amount paid for them. The amount of the refund will be communicated by e-mail and credited using the same payment method used by the Registered User, or in the form of a voucher, at the discretion of the Registered User. It is understood that Vecchia Cantina di Montepulciano declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Registered User, the bank of Vecchia Cantina di Montepulciano or the bank of the Registered User. The Registered User's entitlement to subscribe to current commercial offers remains unaffected.
  2. if one or more Products do not correspond to that requested and indicated on the order form, following a report, to be made within 3 (three) working days of delivery, by the Registered User to the Customer Service department of Vecchia Cantina di Montepulciano by e-mail to the following address: info@vecchiacantinashop.com, Vecchia Cantina di Montepulciano undertakes to replace such Products or, if this is not possible, to refund the amount paid for them. Products that do not correspond to that requested and indicated on the order form must be returned to Vecchia Cantina di Montepulciano at the expense of the Registered User within 14 (fourteen) working days of delivery, in compliance with the collection agreements which the Registered User will enter into after contacting Customer Service by e-mail at: info@vecchiacantinashop.com. They must be returned intact, in unaltered condition and complete with the original box and placed in their original packaging, or in packaging suitable for safe shipping.


 Vecchia Cantina di Montepulciano reserves the right to replace, at its own expense, Products that do not correspond to that requested and indicated on the order form or to refund the amount paid for them only after they have been returned and checked. The amount of the refund will be communicated by e-mail and credited using the same payment method used by the Registered User, or in the form of a voucher, at the discretion of the Registered User. It is understood that Vecchia Cantina di Montepulciano declines all responsibility for any delays in crediting the refund that depend on the management system of the payment method used by the Registered User, the bank of Vecchia Cantina di Montepulciano or the bank of the Registered User. The Registered User's entitlement to subscribe to current commercial offers remains unaffected.

  1. if the Registered User believes that one or more Products are defective, they must contact Customer Service department by e-mail within 7 (seven) working days of delivery at the following address: info@vecchiacantinashop.com In this case (e.g. a corked bottle), the Registered User must, at their own care and expense, return the resealed Product (with at least 75% of the contents) and the relative accessories (e.g. cork) to Vecchia Cantina di Montepulciano within 5 (five) days of notification. Should Vecchia Cantina di Montepulciano ascertain the presence of the reported defect, it will issue the Registered User with voucher worth 100% of the value of the Product and the costs incurred by the Registered User for its return, to be used for the purchase of another Product on the Website. The Registered User acknowledges, with no exceptions, that, considering the specific nature of the Product, this remedy complies with Article 130 no. 3, 4 and 9 b) of the Consumer Code. It is understood that, in the case of application of the warranty pursuant to points a), b) and c), the refund by Vecchia Cantina di Montepulciano will also include any return delivery costs incurred by the Registered User.
    9.3 Open products that have been modified or in any way altered by the Registered User are not covered by the Legal Warranty. Any defects caused by accidental events or for which the Registered User is responsible are also excluded from coverage by the Legal Warranty.
  2. Obligations and Responsibilities of Vecchia Cantina di Montepulciano

10.1 Vecchia Cantina di Montepulciano undertakes to correct all errors in the description of the Products offered on the Website, as soon as possible following their notification. Such errors may be reported by contacting the Customer Service department of Vecchia Cantina di Montepulciano at the addresses indicated in the introduction.

10.2 Vecchia Cantina di Montepulciano shall not be liable for damages of any kind resulting from the improper use of the Product which does not comply with the instructions supplied by the producer, and in the event of damage resulting from unforeseeable circumstances or force majeure.

10.3 Vecchia Cantina di Montepulciano shall not be liable for loss of income, profits, data or for any other indirect and consequential damage of any kind resulting from or in any way connected to the contracts subject to the General Conditions.

10.4 The liability of Vecchia Cantina di Montepulciano may not exceed the total value of the purchase order.

10.5 Under no circumstances may Vecchia Cantina di Montepulciano be held liable for the non-fulfilment of any of its obligations deriving from contracts subject to the General Conditions if such non-fulfilment is caused by unforeseeable circumstances and/or force majeure, including but not limited to: natural disasters, terrorist acts, epidemics, strikes, network malfunctions and/or blackouts.

  1. Suspension of the Service

11.1 Vecchia Cantina di Montepulciano reserves the right to temporarily suspend, without prior notice, the operation of the Website for the time strictly necessary for the technical interventions necessary and/or appropriate to improve the quality of the services offered.

11.2 Vecchia Cantina di Montepulciano may interrupt the service at any time if there are justified reasons (security reasons, breaches of confidentiality or similar), in which case it will inform the Registered User.

  1. Changes to Methods of Sale and/or Termination of Sale on the Website

12.1 Vecchia Cantina di Montepulciano reserves the right to change the methods of sale of the Products on the Website at any time and/or to cease selling the Products on the Website.

12.2 Vecchia Cantina di Montepulciano shall in no way be held liable to the Registered User or to third parties for such changes and/or termination of sale of the Products on the Website.

  1. Website Content and Intellectual Property Rights
  2. 1 The intellectual and/or industrial property rights to the contents of the Website, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, including menus, web pages, graphics, colours, patterns, tools, fonts and the design of the Website itself, diagrams, layout, methods, processes, functions and software, are the exclusive property of Vecchia Cantina di Montepulciano and the other respective owners. The reproduction, alteration, duplication, copying, distribution, sale or exploitation of the images and contents of the Website is forbidden unless previously authorised in writing by Vecchia Cantina di Montepulciano. Use of the Website contents for commercial and/or advertising purposes is also forbidden.

13.2 All other distinguishing signs that identify the Products sold on the Website are registered trademarks of their respective owners and are used by Vecchia Cantina di Montepulciano under licence, for the sole purpose of distinguishing, describing and advertising the Products on sale on the Website. Any use of the above-mentioned distinguishing marks that does not comply with the law and has not been authorised is forbidden.
Under no circumstances is the use of any of the distinguishing signs on the Website to take unfair advantage of their distinctive character or reputation, or in such a way as to be detrimental to them and their owners, permitted.

13.3 Under no circumstances may the Registered User alter, change, modify or adapt the Website or the material made available by Vecchia Cantina di Montepulciano.

  1. Applicable Law and Jurisdiction

14.1 These General Terms and Conditions of Sale are governed by the Italian law referred to above, with the exception of the provisions of the 1980 Vienna Convention and Regulation (EC) 593/2008 where applicable.  Any dispute arising from the application of these Conditions shall be submitted to the jurisdiction of the Italian courts in compliance with the provisions for territorial jurisdiction, as envisaged by the Italian legislation in force.